Your order will be delivered two to five days following shipping, excluding any customs delays. If you live in Paris and order before midday, you have the possibility to recieve your order by courier the same day, from Monday to Friday.

The delivery is offered worldwide for any standard shipping method.

We ship to most international countries and in the currency of the country.

You can choose your country from the country switcher and select a language.

You can track your delivery using the tracking number sent to you via email when your order is shipped.

The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery even on international orders.

You have 14 days to return your order. The jewlery must be intact and must not have been worn. Upon receipt, it will be appraised by our workshop. If any damage is observed, a deduction will be made from your refund for the amount of the repair.

Follow the steps to get your free prepaid return label: Returns Portal

Send an email to merci@charlottechesnais.fr with your order number. Once the order has been shipped, it will not be possible to cancel it. You will have to request its return once received.

We do not offer an exchange service. You must return your product for a refund and then place a new order.

Please send an email to merci@charlottechesnais.fr specifying your order number and the problem encountered. Do not hesitate to attach photos if necessary.

Returns are free of charge, we will send you a pre-paid shipping label.

Upon receipt of your package, if the order is complete and undamaged, you will be refunded within 5 working days. 

First of all, please accept our apologies. You can send your complaint by e-mail to merci@charlottechesnais.fr with photos illustrating the problem. Our after-sales service will process your request as soon as possible.

Each order is prepared with the greatest care. All our creations are delicately packaged in a jewelry box with a suedine wipe.

All Charlotte Chesnais creations are packaged in a jewelry box for gifting. Other packaging is not available.

Unfortunately it is not possible to add a note to your order.

If you are having trouble with your order, the solution can likely be found in our FAQ. Feel free to browse through it. If you can't find the answer, you can send an email to merci@charlottechesnais.fr

Charlotte Chesnais has adopted the GDPR with the trust of its clients in mind. The responsible handling of personal data is at the heart of our concerns. To better understand how Charlotte Chesnais handles your personal data, please review the Charlotte Chesnais privacy policy and check back regularly for occasional updates relating to the GDPR, including how you can exercise your personal data rights. Please direct any questions to our customer service at merci@charlottechesnais.fr.

For any questions or assistance, you can reach us on WhatsApp at +33 7 69 74 68 39.

We accept payments by credit or debit card, Paypal, or with our financial partner Alma for a payment in several installments.

At Charlottechesnais.co.uk, every purchase is made in the most secure way possible through a secure online payment gateway that encrypts payment card information in a safe hosting environment. The payment gateway is fully PCI Level 1 compliant and is overseen by Trustwave, which has been awarded ASV and QSA status by the Payment Card Industry Security Standards Council.

Try to make your payment again using a different Internet browser. If the problem persists, send us an email to merci@charlottechesnais.fr and we will investigate the problem.

To preserve the brilliance of the vermeil and not to damage it, it is essential to avoid putting your jewelry near any source of heat or moisture. Especially water and sweat. Your vermeil jewelry should be stored in a cool, dry and light place. In order to avoid the natural process of oxidation, we recommend that you wear your jewelry as often as possible and do not leave it in a closed box.

Vermeil is a precious metal coated with gold. The main difference between vermeil and gold-plated jewelry is that vermeil has a base of silver, while plated pieces can be made from a variety of metals (such as base metal or plastic). This is why vermeil is considered more valuable.

According to French regulations, solid silver must be at least 925 or 800 thousandths. As for gold, it must meet the legal minimum standard of 750 thousandths

The oxidation of the pieces is a natural phenomenon, which will give your jewelry a beautiful patina over time.

Vermeil is a natural material that can react to the pH of the skin. If marks appear on your skin, we suggest cleaning your jewelry with the cloth provided in your jewelry box. If the problem persists, do not hesitate to contact our customer service merci@charlottechesnais.fr

To avoid premature wear of your jewelry, we recommend avoiding contact with water as much as possible.

When you purchase your Charlotte Chesnais jewelry, a special cleaning cloth will be provided in your jewelry box. We advise using this cloth, or a soft microfibre cloth to gently polish your jewelry. Never use chemicals to clean your pieces, such as washing-up liquid or make-up remover.

We advise you to contact the store where you bought your jewelry directly.

The gold plating of your jewelry is guaranteed for 1 year following purchase. In case of abnormal wear within the first year, we will re-plate your piece for free. If after one year your jewelry needs re-plating, this service will always be available for a small fee.

The guarantee does not apply in the following cases:

- Non-compliant use and defects in use; Incorrect wear
- Damage caused by a handling error, excessive or incorrect use, accidental or intentional physical changes, use for professional or commercial purposes;
- In the event of improper care, or a lack of care and hygiene; or in the event of a lack of maintenance and hygiene;
- Repairs carried out on the jewelry by any person not authorised bIf your jewel is damaged and under warranty, we invite you to contact the retailer from whom you purchased the jewel, or to contact our customer service. The proof of purchase is necessary to confirm the validity of your warranty. y Charlotte Chesnais, as well as damage resulting from these repairs.

- Jewelry sold in private sale

Your Charlotte Chesnais jewelry is guaranteed for 1 year from the date of purchase. We invite you to keep your proof of purchase in order to activate your guarantee.

If your jewelry is damaged and under warranty, we invite you to contact the retailer from whom you purchased the jewelry or to contact our customer service. Your proof of purchase is necessary to confirm the validity of your warranty.

We offer a repair service on estimate for all broken jewelry that is no longer under guarantee.

If your jewel is oxidized, a simple cleaning with a specific wipe should be enough. For this, we invite you either to go to our store or to contact our customer service merci@charlottechesnais.fr

It is possible to drop off your SAV directly in our shop at 10 rue d'Alger - Paris 75001 or at the retailer where you initially purchased your jewelry.

Repairs take approximately 1 and a half months, including processing and shipping times.

If you notice that your vermeil jewelry is starting to lose its shine, we offer a replating service for a fee. This includes the refurbishment of the jewelry (unless it has a deep chip in the metal). The process involves polishing the jewel and then dipping it in gold. The fees are as follows: rings and earrings = 50 euros. Bracelets and necklaces on estimate. 

For any request concerning the follow-up of your repair, do not hesitate to contact merci@charlottechesnais.fr

Rings from our silver & vermeil line cannot be ordered in a specific size. The size range available is from 49 to 55 for the majority of our rings. Regarding rings from our jewelry line, they can be ordered in any size. The delivery time is one month, subject to a deposit of 30% of the total amount. If the jewelry is not available do not hesitate to register on the waiting list directly on our e-shop. You will be automatically contacted as soon as the piece is back in stock. 

If the piece is not available online, don't hesitate to join the waiting list directly on our e-shop. You will be automatically contacted as soon as the piece is back in stock.

For help choosing your ring or bracelet size, please consult our size guide 

Specific indications may be included in the product description to guide you.

Vermeil is not a material that allows for resizing. However, some models, due to their design, can be adjusted for a more comfortable fit. 

It is not normal that your jewelry is uncomfortable or even painful. Do not hesitate to go to our store to have your jewelry adjusted or to contact merci@charlottechesnais.fr

If you are unable to put on your jewelry correctly, do not hesitate to visit one of our points of sale or contact our customer service merci@charlottechesnais.fr

We work in close collaboration with partner workshops that we have selected for their exceptional know-how. 

Our jewelry is made in France and in Europe, by passionate craftsmen. 

Yes, gold vermeil is hypoallergenic because it is made of both gold and silver. These two metals have the common characteristic of being hypoallergenic.

We create special projects in gold, diamonds and/or precious stones. Before a possible meeting with Charlotte to discuss your idea, our sales and production teams will study the feasibility of your project. 

It is possible to create a custom-made piece of jewelry with your own stone. Do not hesitate to contact us directly at merci@charlottechesnais.fr

Each special project is subject to a quote. The price depends on the complexity of the project, the design, the weight of gold, the stones etc.

The Charlotte Chesnais team is very sensitive to environmental issues. We recycle in our offices, use environmentally friendly products and make sure that we use the energy necessary for the proper functioning of the offices in an optimal way.